Superior Patient Care = Patient Satisfaction
Putting the patient first has been a key tenet of this organization since its inception. EMA strongly believes that what differentiates our group from others is our focus on patient satisfaction as a benchmark of emergency physician quality. We understand that keeping the patient happy is the number one form of risk mitigation available to a hospital. Our customer service orientation is based on building a relationship with the patient, resulting in improved patient outcomes, an educated use of hospital resources and potential referrals and recurring service opportunities for the hospital. EMA has a proven track record of improving patient satisfaction scores at the sites we operate.
Patient Satisfaction Score Improvement
